CRANDALL, Rick William. <br/><br/>
Crisis management:   leading in the new strategy landscape  xvii, 356p.; ill. 
William Rick Crandall, John A. Parnell [and] John E. Spillan 
 -  2nd ed.  
 -  Sage Publications,   2014 
<br/><br/> “It includes references and index”. 
<br/><br/><label>ISBN: </label>978-1-4129-9168-1