EFFECTIVE crisis communication: moving from crisis to opportunity/  . xvii; 239p.; ill. 
Robert R. Ulmer, Timothy L. Sell now [and] Mathew W. Seeger 
 -   2nd ed 
 -  Sage   2011 
<br/><br/> “It includes index and references” 
<br/><br/><label>ISBN: </label>	ISBN: 978-1-4129-8034-0