FAGGIANO,  Vincent.   McNall,  John  Gillespie, Tom  <br/><br/>
Critical incident management  : a complete response guide  . xxvi, 221p. 
Vincent Faggiano, John McNall, Tom Gillespie 
 -  2nd ed. 
 -  CRC Press  2012 
<br/><br/> It includes bibliographical references and index 
<br/><br/><label>ISBN: </label>978-1-4398-7454-7